PT. Infomedia Nusantara Jobs: Customer Service Representative GraPARI Telkomsel | Front Office Support GraPARI Telkomsel

DUNIAPEMBANGKITLISTRIK.com - PT. Infomedia Nusantara (Infomedia) is a subsidiary company of PT. Telekomunikasi Indonesia Tbk. (TELKOM), the largest telecommunication provider in Indonesia with business portfolios: TIMES (Telecommunication, Information, Media, Edutainment, Services). By the direction of Telkom, Infomedia is focused on handling the portfolio of Information services to become a leader in Business Process Management companies in the region.

PT. Infomedia Nusantara Jobs: Customer Service Representative GraPARI Telkomsel | Front Office Support GraPARI Telkomsel

Infomedia is a leading provider of Business Process Management services. Since its establishment, Infomedia continue to expand its business not only in Indonesia but also in the global region by providing Customer Relationship Management (CRM), IT Outsourcing (ITO), Business Process Outsourcing (BPO), and Knowledge Process Outsourcing (KPO).

At Infomedia, we have nurtured an environment where people can develop their careers with passion, creativity, innovation, responsibility, and integrity. Always the Best is our working philosophy to drive Infomedia's sustainable business growth.

Moreover, under the 'SSO' brand, Infomedia also manages Human Resource solutions for Shared Service Operation TelkomGroup. Thus, by joining us, you will have the possibility to develop your professional career more in Telkom Group.

Customer Service Representative (CSR) - GraPARI Telkomsel Bekasi

Responsibilities

- Serve information, request, and complaint on Telkomsel services for all Telkomsel customers
- Escalate customer issues that cannot be resolved, through CRM tickets or other media
- Conduct sales of VAS products, handset bundling, and other Telkomsel products
- One-stop service for customers

Job Requirements

- Attractive appearance (good looking)
- Female, with minimum height 160 cm and accustomed to tie up hair; Male with minimum height 165 cm
- Maximum age 26 years old at the recruitment time
- Minimum possess Associate (Diploma 3) / Bachelor's degree in any major
- Minimum GPA 2.75 for state university graduate and 3.00 for private university graduate
- Proficient in English both oral and written
- Have sales skills and service willingness
- Have an interest in the cellular industry, preferably interested in / able to operate high-end technology cellular handset
- Contract positions are available

Skill Requirements

- Public communication


Customer Service Representative (CSR) - GraPARI Telkomsel West Area (Cilegon, Serang, Karawaci, Cikupa, & BSD)

Responsibilities

- Serve information, request, and complaint on Telkomsel services for all Telkomsel customers
- Escalate customer issues that cannot be resolved, through CRM tickets or other media
- Conduct sales of VAS products, handset bundling, and other Telkomsel products
- One-stop service for customers

Job Requirements

- Possess Associate (Diploma 3) / Bachelor's degree in any major
- Minimum GPA 2.75 for state university graduate and 3.00 for private university graduate
- Maximum age 28 years old at the recruitment time
- Attractive appearance (good looking)
- Proficient in English both oral and written
- Have sales skills and service willingness
- Have an interest in the cellular industry, preferably interested in / able to operate high-end technology cellular handset
- Contract positions are available

Skill Requirements

- Public communication


Front Office Support (FOS) - GraPARI Telkomsel West Area (Cilegon, Serang, Karawaci, Cikupa, & BSD)

Responsibilities

- Verify administrative requirements for customer, customer survey, and validating and activating new kartuHalo, activate/deactivate service feature, change customer data, and other execution activations according to his / her authority and filing document
- Receive escalation of customer requests and complaints from CSR that require further checking (first layer) through but not limited to the ticket, email, SMS, and telephone
- Perform initial analysis and ensure the accuracy of data related to the process of resolving customer complaints by using available tools and escalating tickets to the Back End Support (BES) function
- Monitor GraPARI operations (CSR ticket, voucher, device bundling, billing complaint, cash/debit/credit card payment, and card stock availability)
- Job report (reporting)

Job Requirements

- Possess Associate (Diploma 3) / Bachelor's degree in any major
- Minimum GPA 2.75 for state university graduate and 3.00 for private university graduate
- Maximum age 28 years old at the recruitment time
- Attractive appearance (good looking)
- Proficient in English both oral and written
- Have sales skills and service willingness
- Have an interest in the cellular industry, preferably interested in / able to operate high-end technology cellular handset
- Contract positions are available

Skill Requirements

- Public communication


Should you be interested in these positions and meet the qualifications required please apply to the links below. The recruitment process is free of charge. Beware of recruitment scams.


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