PT Infomedia Nusantara (Infomedia) Jobs : Agent CC Garuda Semarang

PT Infomedia Nusantara (Infomedia) Jobs : Agent CC Garuda Semarang

PT. Infomedia Nusantara (Infomedia) is a subsidiary company of PT. Telekomunikasi Indonesia Tbk. (TELKOM), the largest telecommunication provider in Indonesia with business portfolios: TIMES (Telecommunication, Information, Media, Edutainment, Services). By direction of Telkom, Infomedia is focused on handling the portfolio of Information service to become a leader in the Business Process Management company in the region.

Infomedia is a leading provider of Business Process Management services. Since its establishment, Infomedia continues to expand its business not only in Indonesia but also in the global region by providing Customer Relationship Management (CRM), IT Outsourcing (ITO), Business Process Outsourcing (BPO), and Knowledge Process Outsourcing (KPO).

At Infomedia, we have nurtured an environment where people able to develop their careers with passion, creativity, innovation, responsibility, and integrity. Always the Best is our working philosophy to drive Infomedia's sustainable business growth.

Moreover, under the 'SSO' brand, Infomedia also manages a Human Resource solution for Shared Service Operation TelkomGroup. Thus, by joining us, you will have the possibility to develop your professional career more in the Telkom Group.

Register your CV now and be part of Telkom Group Professionals.

Agent CC Garuda Semarang

Job Descriptions :
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching the required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Processing forms, orders, and applications requested by the customers.
- Identifying, escalating priority issues, and reporting to high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating, and coordinating with internal departments.
- Other duties as assigned.

Job Requirements :
- Male / Female
- Maximum age 35 years old
- Minimum GPA of 2.75
- Fluent in English
- Has a clear voice (not dialect)
- Minimum possess Associate degree (Diploma 3) in any major
- Have good communication skill
- Have fast typing ability (minimum 30 kpm)
- Able to work in a team
- Willing to work in shifting system (24/7)
- Contract positions available

Skill Requirements :
- Brand Communication
- Public Communication

Should you are interested in the position and meet the qualifications required please apply to the link below. The recruitment process is free of charge. Beware of recruitment scams.

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