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Caterpillar Indonesia Jobs: Customer Services Administrator

Caterpillar Indonesia Jobs: Customer Services Administrator
For more than 90 years, Caterpillar Inc. has been making sustainable progress possible and driving positive change on every continent. Customers turn to Caterpillar to help them develop infrastructure, energy, and natural resource assets.

With 2016 sales and revenues of $38.537 billion, Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. The company principally operates through its three product segments - Construction Industries, Resource Industries, and Energy & Transportation - and also provides financing and related services through its Financial Products segment.

At Caterpillar, you can affect work being done on projects around the globe. We build more than machines. Our ideas and solutions can transform our customers’ businesses and lives, our communities, and our world. If you’re ready for leadership opportunities, meaningful responsibilities, and the autonomy to pursue your passion, come join the Caterpillar team!


Customer Services Administrator

Type: 6-Month Agency Contract
Location: Jakarta, DKI Jakarta, Indonesia
Date Posted: September 8, 2020


Job Summary:

Support various receivables management efforts. As a result of higher skill levels, may be involved in training less experienced individuals in the customer services area.


Principal Duties and Responsibilities:

- Provides administrative support for the Customer Services Representatives. Administrative support includes, preparing invoices and other miscellaneous forms and letters, and responding to various customer services related to telephone inquiries, which encompass 80-90% of the workday.

- Responds to customer services related inquiries, which may include calculating buyout requests, working with Treasury to correct misapplied payments, waiving late charges, answering tax and payment-related questions, solving invoicing problems, and making changes to contracts in the Leasing system.

- Responds to credit reference inquiries and loan balance confirmations submitted by auditing firms, which may involve using T-value to confirm interest paid and principal balances.

- Maintains various logbooks and spreadsheets for tracking customer service volume and performance.

- May be responsible for tracking asset insurance coverage and effective dates, and providing proper intra-region notifications as to the identified deficiencies.

- Participates in the accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through the maintenance of necessary measurements and analysis of associated data. Participates in the identification of problem areas and the development of resolutions to address them.

- Understands the Harassment policy of the company and is responsible for its application in all aspects of employment.


Skills, Abilities, and Knowledge:

- Ability to effectively manage numerous tasks.
- Knowledge of and ability to apply math computation skills.
- Advanced knowledge of the leasing and collections systems.
- Knowledge of and ability to prepare and maintain spreadsheets.
- Knowledge of Caterpillar products.
- Knowledge of CFSC and Caterpillar dealer processes.
- Advanced knowledge of finance/leasing products, policies, and procedures.
- Knowledge of billing and invoicing procedures.
- Knowledge of financing principles.
- Demonstrated ability to perform general office tasks.


Education / Experience:

Requires a High School Diploma or equivalent GED certificate and a minimum of 2 years experience in contract, credit, or customer services administration is recommended.


Should you are interested in the position & meet the qualifications required, please apply to the link below. Recruitment process is free of charge. Beware of recruitment scams.


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